HEAT Service & Support
HEAT is the most comprehensive suite of help desk software available on the market today, which helps companies to gain control of their internal/ external IT support issues, and all aspects of help desk automation - from call tracking to problem resolution and problem management. HEAT has received the Users Choice Award for the third consecutive year, and is used by 40% of the top Fortune 1000 companies.
Benefits of HEAT - A Comprehensive Help Desk Solution
- Track 100% of calls and respond to issues in a timely manner
- Quick and competent resolution for better customer satisfaction
- Increased efficiency results in fewer service and support staff performing at a higher level
- Effectively monitor and control costs and service levels
- Immediate and accurate information that keeps staff confident and morale high
- Consistent excellence in customer relationship management, which generate repeat business
Products Overview
HEAT Service and Support
Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service & Support is the service desk software that helps organisations of all types take their service and customer satisfaction to the next level. >>More
HEAT Self Service
Increase service desk productivity by reducing the flood of routine technical issues to your support center. With HEAT Self Service, customers can search the knowledge base, submit a new service issue or check the status of an issue – without adding to your incoming call volume. >>More
iHEAT Accessing HEAT service management tools has never been easier for on-the-go technicians. With iHEAT's server-based, thin client computing system, technicians can access HEAT to view and manage issues via a Web browser. >>More
HEAT Asset Tracker
Reducing the Cost and Complexity of Asset Management
Reduce your costs by taking control of managing your IT assets, software licenses, and lease agreements. HEAT Asset Tracker simplifies asset management by providing concise, timely, and detailed asset information. >>More
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