Turns to Computer-Telephony Integration IVRs - Automate Call Workflow

Computer-Telephony Integration (CTI) solutions provide companies with state-of-the-art communication terminals that integrates the organization's computer and telephone systems. Our expertise provides the tools to integrate business applications with telephony resources as digital voice recorder, voicemail system, IVR system, call center and DDI, to make every phone call, inbound and outbound, smarter.

As technology advances, the computer and telecommunicaton integration will be an essential part of making a business gains a competitive edge. CTI solutions for the office or the call center make it possible for all incoming calls to be better managed, processed, monitored and tracked.

Benefits of Interactive Voice Response (IVRs)

• 24/7 access to information, services and transactions for customers and internal staffs
• Faster call handling, and expand call capacity faster and at a lower cost
• Automate routine tasks thereby freeing agents to concentrate on more complex service requests
• Generate precise reports in real-time for better, faster and smarter decision making
• Obtain optimum value from the caller data to identify priorities for improvement
• Improve customer satisfaction by offering callers increased flexibility and more accessible service

Products Available: VBVoice

Flexible to integrate our solutions:
Enterprise Fax Server - expand voice applications with fax-on-demand, fax over IP, fax broading, network fax services, fax storage and forwarding.
Customer Relationship Management - caller information is transmitted to the organization in real-time, which can plug-in directly in to any sales automation, or CRM system.