Computer-Telephony Integration (CTI) solutions provide organizations with the state-of-the-art communication tool that integrates computer and telephone systems. The system integrates business applications with telephony resources as digital voice recorder, voicemail system, IVR system, call center and DDI, to handle incoming and outgoing phone calls smarter. CTI solutions better manages and tracks all incoming calls.

Benefits

• 24/7 access to information, services and transactions for customers and staffs
• Faster call handling by automating routine task
• Generate precise reports in real time for faster decision making
• Obtain optimum value from the caller data to identify priorities for improvement
• Improve customer satisfaction by increased flexibility and more accessible service