HONG KONG – 13 June 2011 – Recently, e-Print selected Pronexus VBVoice™ Interactive Voice Response (IVR) software to develop CTI solution for customer enquiry.

e-Print is an one-stop online printing company and mainly engaged in providing professional printing services, including business cards, leaflets, posters, labels, finishing options, and etc.

In order to handle incoming and outgoing phone calls on routine tasks faster and smarter, the company decided to automate its call communication by developing CTI solution for customer enquiry with Pronexus VBVoice™ IVR software.

Computer-Telephony Integration (CTI) solution provides the company with the state-of-the-art communication tool that integrates computer and telephone systems. The system integrates business applications with telephony resources as digital voice recorder, voicemail system, IVR system, call center and DDI, to handle incoming and outgoing phone calls smarter. CTI solutions better manages and tracks all incoming calls.

Pronexus VBVoice™ Interactive Voice Response (IVR) software enables fast development of feature-rich inbound and outbound IVR solutions that cut costs, improve customer service and streamline internal processes. The GUI-based VBVoice toolkit is complemented by powerful programming capabilities.

Key Features

• Microsoft® Visual Studio® integration
• Dialogic voice hardware support
• Intuitive graphical user interface
• Event-driven framework
• Programmable components
• Easy database connectivity
• Prompt library (English, French, German, Italian, Japanese and Spanish)
• Sample applications (tons of VB6, C# and VB.NET sample applications)

IVR solution integrated with backend systems for customer enquiry
If a customer calls e-Print’s hotline, IVR system will capture the caller’s response by key press and then generate the file accordingly and export it to the existing backend systems for processing. Finally, IVR system will send the answer or result to the caller’s mobile by SMS.

Benefits

• 24/7 access to information, services and transactions for customers and staffs
• Faster call handling by automating routine task
• Generate precise reports in real time for faster decision making
• Obtain optimum value from the caller data to identify priorities for improvement
• Improve customer satisfaction by increased flexibility and more accessible service